To qualify for the 30 day money back guarantee or to return an item under this Returns Policy, our products must be in their original packaging, returned in full along with all included accessories and must not be damaged in any way by the customer during the time the item is in the customer’s possession. If the item has been fitted to the door the 30 day money back guarantee will be void. Prior to fitting please double check the dimensions and measurements of the lock to ensure it is suitable for your door. The refund amount will be the price paid by the customer for the item minus any shipping and selling fees incurred by KEYless Entry Systems. If you have any queries please don’t hesitate to contact us or 1300 873 539.